Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 3–7 business days, excluding weekends and public holidays. Processing time may be longer for address verification, order changes, unusually high order volume, or items that require additional handling. You will receive a shipping confirmation when your order has been dispatched.

SHIPPING DESTINATIONS

We currently ship to eligible addresses in the United States. We do not currently offer international shipping through the online store.

SHIPPING METHOD, COST, AND TRANSIT TIME

Standard Shipping: free, with no minimum purchase requirement.

Estimated transit time after dispatch is 6–12 business days. This estimate is not a guaranteed delivery date. Delivery may take longer because of carrier disruption, severe weather, customs or security checks, remote-area service, or an incorrect or incomplete address.

TRACKING

When tracking is available, it will be included in the shipping confirmation email. Tracking activity may take up to 48 hours to appear after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order enters processing or ships.

DELIVERY ISSUES

If tracking shows delivered but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. Then reply to your shipping confirmation or contact us through zolvwerk.com with your order number. For packages confirmed lost in transit, we will work with the carrier and provide an appropriate resolution.

MULTIPLE PACKAGES

Items in the same order may ship separately. When this happens, separate tracking details may be provided and no additional shipping fee will be charged.

This policy is effective as of August 20, 2026.

Registered address: UNIT 32C7, AREA F, 11/F, MAI TAK IND BUILDING, 221 WAI YIPI STREET, KWUN TONG HONG KONG