Refund policy

RETURN & REFUND POLICY

14-DAY RETURN WINDOW

You may request a return within 14 calendar days after your order is delivered.

ELIGIBILITY

Returned items must be unused, uninstalled, undamaged, and in their original packaging, with all included parts and accessories. Please include proof of purchase or your order number. Items showing installation marks, wear, damage, modification, or missing parts may not be accepted.

HOW TO REQUEST A RETURN

Reply to your order confirmation email or use the Contact Us page on zolvwerk.com. Include your order number, the item you wish to return, and the reason for the request. For damaged, defective, or incorrect items, include clear photos of the item and packaging.

Do not send a return before receiving return instructions and the approved return address.

RETURN SHIPPING

If the item is damaged, defective, or incorrect, ZOLVWERK will cover reasonable return shipping costs or provide another appropriate resolution. For change-of-mind returns or fitment errors where the product matches the published listing, the customer is responsible for return shipping. We do not charge a restocking fee.

REFUNDS

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank or card processing times may vary. Original shipping charges, if any, are non-refundable unless the return is caused by our error.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We will try to cancel orders that have not entered processing or shipped. Once an order has shipped, the return process above applies.

NON-RETURNABLE ITEMS

Gift cards, personalized items, and items marked final sale are not returnable unless defective or required by applicable law.

This policy does not limit any rights available under applicable consumer-protection law.

Registered address: UNIT 32C7, AREA F, 11/F, MAI TAK IND BUILDING, 221 WAI YIPI STREET, KWUN TONG HONG KONG